Shipping policy
At Pevnori, we aim to process and deliver your order as quickly and reliably as possible.
Where We Ship
We currently ship within the United States only.
Processing Time
Orders are typically processed within 1–3 business days.
Processing time includes order confirmation, preparation, and dispatch. Business days exclude weekends and public holidays.
Estimated Delivery Time
Once your order has been dispatched, delivery typically takes:
United States: 5–7 business days
Please note that delivery times are estimates and may occasionally vary due to carrier delays or other circumstances outside our control.
Including processing time, most orders are expected to arrive within approximately 6–10 business days from the date the order is placed.
Shipping Costs
Shipping costs, if applicable, will be clearly displayed at checkout before you complete your purchase. At the moment of writing this, 09/09/2026, all product shipping is free of charge.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Please allow some time for tracking updates to appear after dispatch.
Delivery Delays
Although we aim to meet our estimated delivery times, delays may occasionally occur due to circumstances outside our reasonable control. These may include carrier delays, high order volumes, severe weather, public holidays, transportation disruptions or other unforeseen events.
If your order is significantly delayed, please contact us and we will assist you.
Incorrect Shipping Information
Please make sure your shipping address is complete and accurate before placing your order. We are unable to deliver to PO boxes, so please provide a valid residential or business address.
If you notice an error in your shipping details, contact us as soon as possible at hello@pevnori.com.
We cannot guarantee that shipping information can be changed once an order has been processed or dispatched.
Lost or Missing Orders
If your tracking information shows that your order has been delivered but you have not received it, please check around your property, with household members, and with neighbours where appropriate.
If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us so we can investigate.
Contact Us
If you have any questions about your order or delivery, please contact us:
Email: hello@pevnori.com
Toll-Free Phone: 0800 102 6949
Customs and Duties:
International orders may be subject to customs duties and taxes, which are the responsibility of the customer.
Delays:
Shipping times may vary due to high demand, customs processing, or other external factors. We appreciate your patience and understanding.