Refund & Return Policy

30-Day Satisfaction Guarantee

If you're not completely satisfied with your purchase, you may request a return or exchange within 30 days of delivery.

Return Eligibility

To be eligible for a return:

• The return must be requested within 30 days of delivery.
• Items must be unused, unworn, undamaged, and in their original condition.
• Items should be returned in their original packaging where applicable.
• Proof of purchase or your order number is required.

Items that do not meet these requirements may not be accepted for return, except where otherwise required by applicable law.

How to Start a Return

To request a return, contact us at:

Email: hello@pevnori.com
Toll-Free Phone: 0800 102 6949

Please provide your order number and reason for the return.

Once your return is approved, we will provide return instructions and confirm where to send your item.

Returns should be sent to:

Pevnori Returns
74 Greenwood Avenue
London, EN3 5DU

Please ensure you contact us before sending your return.

Return Shipping Costs

Customers are responsible for return shipping costs for change-of-mind returns.

Original shipping charges are non-refundable unless the item arrived damaged, defective, incorrect, or a refund of shipping is otherwise required by applicable law.

If an item arrives damaged, defective, or incorrect, we will provide an appropriate resolution at no additional cost to you.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow 5–7 business days for us to process an approved refund. Your bank, card issuer, or payment provider may require additional time for the refund to appear in your account.

Exchanges

Eligible items may be exchanged within 30 days of delivery.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an alternative or issue a refund to your original payment method.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, incorrect, or materially different from what you ordered, contact us as soon as possible at hello@pevnori.com or 0800 102 6949.

Please include your order number and, where possible, photos showing the issue.

We will review the issue and arrange an appropriate replacement, refund, or other resolution at no additional cost to you where applicable.

Non-Returnable Items

The following items may not be eligible for return:

• Gift cards;
• Items clearly marked Final Sale or Non-Returnable before purchase;
• Items that have been used, worn, altered, or damaged after delivery;
• Items returned outside the 30-day return period; and
• Items that cannot be returned for health, hygiene, or safety reasons where applicable.

Sale or clearance items remain eligible for return unless they were clearly identified as Final Sale or Non-Returnable before purchase.

Nothing in this policy limits any rights available to you under applicable law.

Contact Us

For questions about returns, refunds, or exchanges:

Email: hello@pevnori.com
Toll-Free Phone: 0800 102 6949